Privacy Policy

Last updated: 16.05.2025

1. Introduction

At playmojo-casino.com (“the Website,” “We,” “Us,” or “Our”), protecting your personal data is a foundational priority. This Privacy Policy details how we, along with our associated partners, manage, collect, and safeguard your information in compliance with global standards, including the GDPR and Canada’s PIPEDA. This policy governs all interactions on our platform and related service offerings.

2. Age Restrictions

Our platform is strictly for adults aged 18 and older. We do not knowingly gather information from minors. If we discover that an underage individual has provided data, we will act immediately to purge that information from our records in accordance with legal mandates.

3. Who We Are

The Website is operated by Aveazure SRL, a Costa Rican entity (Reg. No. 3-102-848946) located at Ofident, Oficina 3, 200 mts norte y 50 mts este del Centro Cultural Norteamericano, Barrio Dent, San José. We are fully licensed by the Kahnawake Gaming Commission (License No. 940). As the Data Controller, Aveazure SRL oversees the processing of your information. We have appointed a Data Protection Officer (DPO) to handle privacy inquiries; you can reach them at [email protected].

4. Contact Us

For privacy concerns or to exercise your data rights, please email our DPO at [email protected]. For general account assistance, our Customer Service Team is available via live chat or support email directly on the site.

5. Categories of Processed Data, Purposes, and Legal Basis

We process specific data types to maintain a secure and legal gaming environment:

Identity Data: Includes your full name, username, gender, nationality, and government ID. We use this to verify who you are and satisfy KYC/AML legal obligations.
Contact Details: Includes your address, email, and phone number. This is used for account communication, address verification, and marketing (where consented).
Financial Data: Includes bank details and source of wealth documentation. This is necessary to process transactions and prevent fraud under AML laws.
Transaction Data: Records of your deposits, withdrawals, and bonus usage. We process this to maintain financial accuracy and meet regulatory requirements.
Gaming Data: Information regarding your gameplay habits and wagering history. This helps us personalize your experience and monitor for responsible gaming.
Technical Data: Includes your IP address, browser type, and device info. This is processed to optimize platform performance and maintain cybersecurity.
Marketing Data: Your preferences regarding promotional materials. We use this based on your consent to send relevant offers.
Communication Data: Any information shared during support interactions. We process this to provide effective customer assistance.

6. Where We Get Your Data

While most data comes directly from you, we also collect information from third-party verification services, financial institutions (for AML/Sanctions checks), regulatory databases, and analytics partners.

7. Data Retention

We keep your data only as long as required for its original purpose or by law. Per anti-money laundering statutes, we must retain specific data for at least 5 years after an account is closed. We cannot fulfill deletion requests that conflict with these legal retention mandates.

8. Data Sharing

We may share data with the following:

Game & Payment Providers: To facilitate gameplay and financial transactions.
Marketing Partners: Only if you have opted-in to receive such communications.
Authorities: To comply with legal requests or AML regulations.
Security Tools: Third-party services for fraud prevention and identity verification.
Professional Advisors: Lawyers or consultants engaged for risk management or legal defense. All partners are contractually obligated to handle your data securely and lawfully.

9. International Data Transfers

When transferring data outside the EEA or Canada, we utilize Standard Contractual Clauses (SCCs) or ensure the destination is recognized for providing “adequate” data protection standards.

10. Your Rights

Under applicable laws, you have the right to:

Access: Request a free copy of the data we hold about you.
Correction: Ask us to fix inaccurate or incomplete information.
Erasure: Request data deletion where no legal retention requirement exists.
Objection: Dispute processing based on “legitimate interests.”
Restriction: Temporarily halt data processing in specific scenarios.
Portability: Request a transfer of your data to another provider in a machine-readable format.
Withdraw Consent: Cancel your consent for marketing at any time via your profile settings.
Complain: Lodge a grievance with a data protection authority. To protect your privacy, we may require ID verification before fulfilling these requests. We aim to respond within one month.

11. Automated Decision-Making

We do not use fully automated systems to make decisions that have significant legal impacts on you. All critical actions involve human oversight. We will update you if this practice changes.

12. Security Measures

playmojo-casino.com employs multi-layered security:

Physical: Servers are located in secure, industry-standard data centers with restricted access.
Systemic: We use robust authentication and unique IDs to ensure all data access is traceable.
Procedural: Data is accessed on a “need-to-know” basis, and we have strict protocols for data destruction.
Organizational: Our DPO monitors compliance, and all staff undergo regular privacy training.

13. Updates to This Policy

We may update this Policy to stay current with technology or laws. Significant changes will be communicated to you directly. The latest version will always be hosted here on our website.